Francis led all facets of testing for our entry into the Energy Imbalance Market. The project connected 52 separate systems through 200 interfaces and impacted the lives of some 500 APS employees. Francis and her team developed over 3000 test cases - and tenaciously identified and corrected over 2000 defects. Because of Francis, we were ready on time with a well running system to begin real time market operations at a high level of performance. I can't thank her and her team enough. - Oct 17, 2019